So beyond frustrated and disappointed with the "service" from this company. Our insurance company hired them initially to fix a roof. They contracted a roofing company (who was beyond awful to deal with too). The roofers took so long to come that the roof began leaking in early June and wasn't fixed until the beginning August. Of course, these guys won't do repair work with an actively leaking roof. So they have gutted our space down to the studs, with no insulation and it has been that way since July. Trying to get them to come back and fix it is an absolute joke. Sent them an email after waiting almost a month to at least get an idea of when they would fix it. No response. Sent them another saying we would find another contractor and what do you know, they do actually check their emails. A very prompt reply to pass the work off to someone else. If I could give zero stars, I would. What a joke when it comes to communication. Fixing our house is obviously not important whatsoever to them but they accepted the job. At the very least they could communicate. I understand they are busy with flooding but they also own a calendar and could have provided SOME idea of when they would come.
Just a horrible, terrible company. I would never ever personally ever use these people. My landlord has had to call and freak put just to have some work done. It has taken over 3 months to have a bathroom (not even 100sq feet) 2 pieces of drywall 6 ceiling tiles and a small can of paint. Thats is all thats been done in over 3 months its been over 2 weeks waiting for the plumber to re install the shower RUN AWAY AS FAR AS YO8 CAN THIS COMPANY IS ABSOLUTLEY TEREIBLE
I called service master to get an estimate to do a restoration on my basement. I was speaking to a receptionist. I asked if I would be able to get the estimate on repairs to my basement. Her answer was that the insurance company needs to contact them. I then told her I can hire any contractor I want. Then she replied again the insurance company has to contact them. She never asked me any questions in regards to the call. What if it was not an insurance job? Am I as a person not worth a 5 min conversation? Is this how service master treats it's clients? Or does service master treat only the insurance company with any value and the home owner is not of any value? There is many things with the receptionist. What if I had taken a payout and wanted to find a reputable contractor? But the actual answer is service master is 100% insurance driven and does not place any value on the property owner. So do not waste you time calling service master. The insurance company is actually client. Not the home owner.
I didnt use this company but I saw 3 young men in edmonton out of work truck unit 38 on wed sept 2 at making fun of a lady going from her car to the building. Unacceptable behavior from workers of a professional company
The crew of Grace , Jeff , Janina, Julius , Ronald & Arnold we're the best team we had doing a good job.
: Dear, I would like to sincerely thank you for your professional and efficient help in packing and preparing my belongings for transport. Your attention to detail, care, and kindness have meant a lot to me. Thanks to you, the entire process went smoothly, stress-free, and with complete trust. I am truly grateful for your dedication and recommend you wholeheartedly. With kind regards.
Absolutely wonderful folks Extremely professional Great work ethic No better team around Best of the best
Got some master service on some bomb ass wings
Bomb-ass wings. Absolutely nuts
best service for cleaning company in Edmonton area i have seen their services , including flood, fire, and mold cleanup, as well as commercial and residential cleaning services
After dealing with a flooded basement due to excessive ground water, our insurance company sent out service master from Edmonton (an almost 3 hour drive to our house) for “emergency help”. We had expected a plumber to fix the issue as water was still actively flowing in but instead got a restoration company. Although they did a great job in cleaning up the flood and preventing any mold from forming, that was where the positive experience ended. Over the next weeks we had several contractors show up without prior notice to our house: people to assess our boiler and furnace, someone else to assess our deep freezes and a couple people that did a sub-par job in removing the wet drywall. Then all of a sudden we received notice from our insurance that the bill for all of this (mind you we never received a previous quote) was costing us $15,000 (this didn’t even include them removing the damaged and wet furniture and belongings). If someone had told us that a few of hours of cleaning up the basement and “assessing” appliances would cost this much we would have never agreed and had locals do it for about 1/10 of the price. We were very shocked, disappointed and frustrated. I’d highly recommend staying away from this company or at bare minimum demand a quote for every step of service they decide to perform.
Been waiting for over 2months from when I originally arranged them as my contractor for a flood of my entire basement. I have been living with mold this entire time getting sick and when I originally hired them it was on the basis of them promising that they would get my mold issue fixed ASAP and my home that I would be a priority to them because of the severity of the damage. Two months later the only that has been done was dehumidifiers were place and picked up and I waa told today I would be waiting still for any work to be done for another month!!!!! Never had a roofer come and ever evaluate the damage from the hail in the entire time either to even provide an estimate and never received an estimate about basement abatement or repairs either in 3 months!!!!!
Just called for an estimate for restoration on my flooded basement. They do not do private work??? And couldn’t even give a ballpark figure for the cost. Booo
We experienced a basement flood on Father’s Day (June 21, 2026). Before any help arrived from either our Landlord’s insurance company & our own insurance provider, my husband Neil and our oldest son, Carlo, took the initiative to rent equipment and start removing the water to minimize the damage. Initially, another restoration company was assigned to the job, but we experienced delays, inconsistent information, unanswered calls, and a lack of follow-through. Although we were told work could begin right away, nothing happened. Everything changed when our insurance adjuster sent Jeremy D., Project Manager from ServiceMaster Restoration Services — to assess our damaged contents. He listened to our concerns, communicated clearly with both my husband and our landlord, and assured us that once the paperwork was started, their team would get to work immediately. True to their word, the ServiceMaster crew arrived that same day and promptly began the remediation process. They removed the wet carpet, cut out the affected drywall throughout the basement, and addressed the flood damage right away. Unlike the previous company, which claimed a large bin or sea can was required before work could begin, ServiceMaster completed the job efficiently without those delays. The crew was professional, organized, efficient, and hardworking. Communication was excellent throughout the entire process, and both we and our landlord were impressed by how quickly and effectively they handled everything. Experiencing a flood is incredibly stressful, but the ServiceMaster team made the remediation process much easier. I only wish I had gotten the names of every crew member to recognize them for their hard work and dedication. Please extend our sincere gratitude to everyone involved in helping restore our home. We are truly grateful for their prompt response, professionalism, and outstanding customer service. We highly recommend ServiceMaster Restoration Services to anyone needing restoration services. — Neil & Jane Thomson
I wanted to take a moment to express my sincere gratitude and recognize the incredible team at ServiceMaster—Justin D., Lorie S., Hope N., Ali F., Project Manager Shin, and your amazing on-call coordinator, Siana. I know this has been an exceptionally busy season with all of the heavy rain and the number of homes requiring assistance, yet every interaction with your team has been positive. They have been professional, kind, patient, and incredibly easy to work with during what has been a very stressful experience for our family. The remediation and demolition crew worked hard, treated our home with care and respect, and always took the time to answer questions and keep us informed. It’s clear they genuinely care about the people they are helping, and that doesn’t go unnoticed. Please pass along our heartfelt thanks to the entire team. Their professionalism, compassion, and dedication have turned a difficult situation into one that felt manageable, and we are truly grateful for everything they have done. We look forward to continuing to work with ServiceMaster throughout the rebuild process and have every confidence that we are in excellent hands. Thanks! Tara & Michelle Brochu
I can’t begin to say how much I appreciated the work by Priscilla and her teams. Made a super stressful situation so much easier and lighter. Awesome people that came into our house and removed everything that was damaged by recent flood. So helpful!! Took care of all arrangements for us. Such a relief!!
I had an unfortunate sewer backup due to a power outage at the beginning of May 2026 and Garry and his team from Service Master of Edmonton responded for the cleanup immediately the next morning (which was a Sunday), and the entire team was friendly, professional and did an excellent job. I live over an hour from Edmonton and the cleanup team from Service Master showed up on time every day with a smile on their faces and ready to go. I would highly recommend Service Master and thoroughly enjoyed working with Garry, Jelo and all the other team members. Courtney was also very professional and very helpful when it came to keeping me updated on the progress of the claim as well as answering any questions that I had.
Just ran into pitmaster Jared on the golf course with apple smoked wings. Phenomenal treat. Complements to the chef and thank you ServiceMaster!
If I could give ServiceMaster Restoration ten stars, I would. After all the rain finally took out my sump pump and left me with a flooded disaster, Keaton, Ryley, and David didn’t just show up to the they showed UP. These three are absolute professionals and genuinely some of the best people I’ve ever had the pleasure of dealing with. Calm, confident, and incredibly skilled, they walked me through the entire insurance claim process and made something I was dreading feel completely manageable. They worked their tails off, treated my home with more care than I could’ve asked for, and never once cut a corner. Keaton, Ryley, and David are the kind of people who restore your faith in good, honest, hardworking service. ServiceMaster is lucky to have them. If you ever find yourself in a water-damage nightmare, do yourself a favor and ask for this crew by name. Absolute legends every single one of them. Thank you guys from the bottom of my heart!
Keaton, Dylan, and Riley made a super crappy situation less crappy and easier to deal with. I was their last appointment of the day, and they worked so hard and well together. They were easy to communicate with and very polite. I hope all my appointments in this nightmare are smooth as this first step was. Thanks guys!
After a water leak in my mother's home, her insurance contacted ServiceMasters to handle the remediation and restoration work. From the very beginning of this process, we were very impressed with the promptness, care, and understanding by this group of people. They were always on time, friendly, and responsive to any questions we had. The quality of work and restoration was great and we would recommend them for any repairs needed. A special thank you to Liana and Artim for their skill and friendliness!
The dealings we have had with Jason at ServiceMaster Restore have been excellent and the work exceptional as well. For a great company that does great work when you have had a flood, fire or other damage, I highly recommend this company!
I had a sewage backup due to 72 ft of collapsed sewer line. My insurance company promptly contacted ServiceMaster. They sent Jason Fleming out. Jason was very thorough and a comforting presence after such a disaster. The crew that came out to catalog my items was very kind and thoughtful. Everyone makes mistakes though and they did accidentally damage something of my daughter's. Jason did an excellent job taken care of that and only came at me with kindness. There was no arguing or saying that his crew didn't do it, which I really appreciated during this stressful time. A young man from that crew removed the wood paneling in my basement to reveal material latent defects that were very obviously disclosed from me during the sale of this house when I bought it a year ago. He brought me downstairs and showed me the defects and advised me that that was not part of my insurance claim and that I would have to take care of that separately. I really appreciated that. It showed that they were really looking out for me. There wasn't uploading error when it came to our contents that was deemed non-restorable. Jason promptly sent out someone the next day to re-catalog everything. Because I have no skills or knowledge in this area of work, I'm not well, and I'm a lady who lives alone, I opted for the insurance to pay out service Master's directly for all of the work. However, because of the material latent defects that were discovered, Jason called me and advised me that that probably wasn't a good idea because they would have to do work up until a certain point and then stop and then wait for me to have other contractors come in and fix what was behind my walls and then come back, which would incur extra cost for me that were not included in the estimate that they insurance agreed to pay. I felt like he really was looking out for me when he made that phone call. He was looking out for my best interest instead of what suited his company's bottom line, and I really appreciate it that. So I went with the cash out option, and if I can't find the right contractor for me locally, I will be paying service Masters out of my cash out to do the work because I trust them. I trust Jason.
Great Crew
They were fast, trustworthy, friendly, and very respectful of our things during our food.
My 93 year old mom’s basement flooded this winter. Servicemaster took care of everything for us! Quick, professional, and responsive. They were excellent at jumping into action and taking a major problem off our hands from start to finish. Would definitely recommend the company and its crew!
Service master was assigned to us due to a fire in our home, they took care of all of the clean up, the disposal of all the things that were damaged. The team we had worked so hard to get us back in as fast as possible! It is is appreciated. I would 1000 percent recommend service masters and to anyone in our situation. They definitely took so much of our stress away. They made a horrible situation really as good as it could have been, and the staff genuinely showed a lot of compassion through the whole thing. House is spotless. Very efficient and effective team.
ServiceMaster was the responding company when my condo flooded in early January. From the first moment their professionalism was first rate. Later, as work progressed, Liana was awesome!! She never failed to answer any questions as they arose with a very positive response and she helped resolve much of my stress!! Shoutout to Mo as well from After 8 flooring for helping me pick out new flooring over the phone as I was 2 hours away. Many thanks
Fantastic service, professional and knowledgeable. Thank you!!
Had water damage that affected my apartment which involved getting baseboards, trim , toe kicks and suspended ceiling work done . Service master did a great job and everything was done quickly and to perfection . Jozo did most of the work aside from the flooring and could not be happier with the job he had done . I'd recommend jozo from service master for any carpentry work above none. The whole crew at service master did a great job as well, Liana , Harry sr, van , and the rest of the crew names I've forgotten .