FAQs
More FAQs- Are your disinfection products safe for use around humans and pets?
- Why did the technician leave wet carpet on my stairs?
- Why is it important to contact a professional for biohazard cleanup in your home?
Absolutely. At ServiceMaster Restore, the safety of our customers and their loved ones, including pets, is our top priority. That's why we only use Health Canada approved products for our disinfection services. These products are proven to effectively kill contaminants, pathogens, and hazardous materials without posing harm to humans or animals. Our highly trained technicians also take all necessary precautions and follow strict protocols to ensure that the affected area is properly isolated during the disinfection process. With ServiceMaster Restore, you can have peace of mind knowing that your home will be thoroughly disinfected while keeping your family and pets safe from harmful chemicals.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Using professional biohazard cleanup services, like ServiceMaster Restore, is crucial to properly and safely handle hazardous materials. Our highly trained technicians have the expertise, specialized products and equipment necessary to effectively remove biological waste and disinfect pathogens. Attempting to clean up biohazards on your own can be dangerous and may result in spreading infectious contamination to other areas of your home. We isolate the affected area, remove any unsalvageable items, and thoroughly clean and disinfect to ensure a safe living environment for you and your family.