Emergency Tips

Your home deserves the best. We can deliver it, starting with expert advice on how to immediately prevent more damage.

When fire, smoke or water unexpectedly damage your home, the first steps you take could mean the difference between a small cleanup and a more costly and time consuming restoration.

Knowing when to call in a professional can also save you time in getting your life back to normal and money by preventing further damage to your home.

ServiceMaster Restore® restoration professionals help return your home to normal as quickly as possible while restoring your peace of mind that the job was done right.

Water Damage | Fire Damage | Vandalism


About Us

Serving Edmonton's Disaster Restoration Needs for More Than a Decade

ServiceMaster of Edmonton has been in operation for more than 10 years. Since then, we have grown by leaps and bounds to become one of the franchise’s largest branches.

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Water Damage

What to Do

  • Damage from water and bacteria growth can begin within hours. Call for professional help.
  • Remove as much water as possible by mopping and blotting.
  • Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing your wall-to-wall carpet.
  • Lift draperies off the floor, loop through a plastic coat hanger and place the hanger on the drapery rod.
  • Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs.
  • Move photos, paintings and art objects to a safe, dry location.
  • Do not remove books from shelves. Instead, pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying.
  • Open drawers, closets and cabinet doors to enhance drying.

What Not to Do

  • Do not enter a room with standing water until electricity has been turned off.
  • Do not use a regular household vacuum to remove water.
  • Do not lift tacked-down carpet without professional help.
  • Do not use electrical appliances while on wet carpet or flooring.
  • Do not disturb visible mold.

Fire Damage

What to Do

  • Corrosive by-products can cause irreversible etching in as few as 72 hours. Call for professional help.
  • If the temperature is above 60°F, air out the house to reduce smoke odor.
  • Clean Formica, chrome, porcelain and aluminum fixtures to prevent permanent tarnishing or etching.
  • Change the air filter on your furnace if it uses forced air.
  • Tape damp cheesecloth over returns and supply registers to capture loose soot in the air.
  • Discard any open food packages.
  • If the electricity is off, clean out the refrigerator and leave doors propped open.
  • Send clothing with heavy smoke damage to a qualified restoration dry cleaner.

What Not To Do

  • Do not touch anything with your bare hands. Oil from your hands can permeate upholstery, walls and woodwork, causing additional damage.
  • Do not wash walls. Incorrect cleaning could compound the soot residue.
  • Do not attempt to clean carpets or upholstered furniture.
  • Do not use electrical appliances until having them checked.
  • Do not use ceiling fixtures if the ceiling is wet.
house on fire
kitchen fire


What to Do

  • Fast action is required to prevent further damage. Call a restoration professional to remove damage caused by vandals.
  • Make a list of all damage.
  • Use a shop vacuum to remove glass particles from carpet and upholstery.
  • Remove any debris from carpet or interior walls. Scrape or blot carpets and furniture - do not rub.
  • Wash egg or other residue from the building exterior using water.

What Not To Do

  • Do not use household cleaning products on fabrics, upholstery or carpets.
  • Do not attempt to remove chemical stains, including ink or paint.
  • Do not operate damaged electrical appliances.
bullet hole


Common Causes of Basement Flooding
Common Causes of Basement Flooding

Since basements are built partially if not fully below ground, they’re prone to flooding. For that reason, a basement flood



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ServiceMaster Restore

Fair, efficient and quality service.



Professional workers that respect our operating area


Quick response, good followup.


Fair, efficient and quality service.


The service was very good. The staff were professional and very diligent. Allan, in particular, was wonderful, so thorough and very committed to providing the best possible service.


The service I received from the first call I made to your company until the end was excellent.


Rep was good communicating with us and fairly fast service.


Courteous, Promptness, and follow up


The two times that we have called ServiceMaster, the situations have been stressful for us. We experienced some damage and losses that were frustrating. But then ServiceMaster showed up and it all changed. Priscilla Vahakuopus-Harris is the consumate professional. She is calm, informative, patient, and kind. She walked us through the procedure, gave us realistic timelines and followed through with us at every step. All the employees who were sent to our building, from the emergency mitigation staff, to the staff who packed things up, and those who repaired the suites, were all polite, efficient, and professional. I was relieved to be able to have ServiceMaster attend the second incident of damage and loss that we had, because I knew that I could relax and know that everything would be taken care of. Thanks so much! You make a tough situation much easier with your expertise!


Service was very fast, efficient and everything was explained in detail.


My experience with your company in the last 3 claims has been very good thank you Pierre


Very happy with the rapid emergency response time. Priscilla is awesome to work with. Steve C


You have a awesome team. Very professional and outstanding service.


Very quick and professional response. Thank you.


Quick, responsive, uncomplicated, quality work


fast, clean and did there best not not effect our business operations


quick work and you cleaned up well after. Appreciated.